Responsible Play
Where do we stand on safer play?
At Toronto Casino, only stake what you can comfortably afford, and stick to the time limit you set. The tools are in your hands, our staff know how to recognize risk, and we intervene when your play starts to look harmful. You may register only where doing so is legal, and Canadian rules govern age, identity checks and anti-money-laundering measures.
When do limit changes take effect?
- Lower limits are active the moment you save them.
- Higher limits take effect only after a 24-hour waiting period, so you have time to reconsider.
- Taking away a limit is handled as an increase, so the change applies after a 24-hour wait.
Who can I talk to for free support?
These organisations offer free, confidential help to players and families:
- Gambling Therapy
- Alberta Health Services Addiction Helpline
- GameSense
- ConnexOntario
How do I assess my own play?
To get a clear picture of how you play, complete the short self-assessment quiz in your account. Signs that deserve serious attention include:
- Chasing losses with bigger or more frequent bets.
- Taking out loans or spending money meant for bills on gambling.
- Hiding play from family or friends.
- Playing to escape problems or low moods.
- Feeling restless when you try to stop.
How are minors kept out?
Only adults 19 and older can gamble here. Every account goes through age verification, and our Protecting Minors page explains how to keep children from gambling on shared devices.
Which tools can I use?
Put caps on deposits, stakes and wagers
You can set daily, weekly or monthly limits on deposits, on how much you wager overall and on the stake of each bet. Reaching a limit pauses that activity until the period ends.
Reality checks
A reminder appears during every session with your net result and the time you have played so far, so you can decide whether to carry on.
Time alerts
Before starting, decide on a session length, and you will get an alert once that time runs out.
Cooling-off breaks
Step away for anywhere between a day and six weeks. During that pause, you cannot deposit, play or receive promotions.
Self-exclusion
If you need more time away, choose self-exclusion: the account remains closed for the full term you select, no early reopening is possible, and we stop sending you any marketing.
Account closure
Should you wish to end play permanently, request a permanent closure of your account. When we have completed our checks, we return any remaining balance to you.
Self-check quiz
You can reach it from your account whenever you'd like to check on your habits.
First deposit checks
You can deposit once your age and identity have been confirmed. While you play, geolocation checks confirm that you are somewhere gaming is allowed.
How do I contact our team?
Email [email protected] for help with any tool, to request a break or exclusion, to talk about concerns over your own play or someone else's, or with any general question.